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Frequently Asked Questions

We stand behind our products. And we want you to enjoy our speakers without any problems. Here you will find frequently asked qeustions for of our products. If you cannot find what you are looking for, leave us a ticket at Service and support.

Bluetooth

Most frequent questions and answers about Bluetooth

1.Check the volume on both speaker and phone. If there is no volume turned up on the speaker it does not matter how high volume you have on your phone, there still won’t be having any sound.

2.”Remove” the speaker in your paired Bluetooth units and pair from start again. (Please note that you need to remove the device completely, not only disconnect)

Press a clip through the small hole on the back of the remote and the front will pop up. Then you can change the battery.

 

Bluetooth connection:

  1. Turn on your speaker.
  2. Press Bluetooth button on speaker (or remote), LED will start flashing.
  3. Open up your Bluetooth settings on your device.
  4. After approx. 20sec, your speaker name will appear in Bluetooth list.
  5. Press the speaker name.
  6. Done! Start playing your music.

Bluetooth is a wireless technology that makes short-range connections between devices at distances up to 10 meters. Obstacles like walls and interference with microwave ovens can shorten range.

No, you can not pair Audio Pro speakers with Bluetooth to each other.

Macintosh

1. From the Apple menu, select System Preferences.

2. Open the Bluetooth preference panel.

3. Click “+” to add a new Bluetooth device.

4. Turn the speaker on.

5. Push the Bluetooth button on your speaker til the LED flashes.  

6.  your Audio Pro speaker from the list of available devices and click Continue.


PC

1. Turn the speaker on.

2. Push the Bluetooth button on your speaker til the LED flashes.  

3. Open your Control Panel.

4. Select Hardware and Sound.

5. Select Devices and Printers.

6. Select Bluetooth Devices.

7. Click Add a device. Select your Audio Pro speaker from the list of devices, and then click next.

Your device (smart phone, tablet or computer) has 1 volume control, and your Audio Pro speaker has 1 volume control. Set volume on speaker to approx. 75% and then adjust volume on your device.

It is possible that your phone or tablet is already paired to something else. Maybe you had your phone paired to a car stereo, or a speaker in another room of your house.

Reset the Bluetooth on your phone (or iPad, tablet etc) in Bluetooth settings.

– Turn Bluetooth OFF and then ON again right from your device (i.e. phone).
– “Forget” your Bluetooth device and redo pairing.

This will reset any existing Bluetooth connections, allowing you to reconnect to your speaker. You may also need to do pairing process again.

Minimize interference 

Just like your Wi-Fi, cellphone, and other wireless signals, Bluetooth range and performance can vary depending a number of factors. All smartphones and tablets aren’t created equal, so be aware that the following can have varying influence on your Bluetooth connection quality – 

Walls

If your phone is in your pocket and you’re moving between rooms in your home, Bluetooth distance is reduced significantly. Try to keep your device in the same room as your Bluetooth speaker for optimal performance.

People

Your body makes a better door than a window. In fact, the human body is one of the worst offenders when it comes to blocking Bluetooth signals (as are all “watery” objects). If you are in between your device and your Bluetooth speaker (like if your phone was in your back pocket), it may affect performance. 

Other wireless signals

If you have a lot of devices fighting for wireless airspace in your home, they can interfere with each other. If there is no other interference (your device and speaker are in the same room with no obstructions) and you’re still experiencing issues, make sure that any other Bluetooth devices or peripherals you have in close proximity are disabled.

Wifi & Multiroom

Most frequent questions and answers about Wifi & Multiroom

If your preset doesn’t work as normal after a firmware update, perform a factory reset on your speaker and the presets should start to work again.

Airplay 2 and Google cast are not supported in current speaker-lineup.
It requires different hardware so it cannot be updated with firmware.
There will come new modells with this feature during 2020.

If sound is out of sync:

  • If you have a C5 or C10 check Input-switch on the back of your speaker so it’s on right mode. (Input-Play to have sync with source & Wifi-Play to have sync with speaker group)
  • Other models has this as auto-detection.
  • Our multiroom system is built for music-streaming. When you group two or more speakers the “master” will loose sync with source to be able to make the sync between speakers in group, so it’s not possible to re-stream Tv/video-sound to a group with sync.

1.Check the volume on both speaker and phone. If there is no volume turned up on the speaker it does not matter how high volume you have on your phone, there will still not be sound.

2.“Remove” the speaker in your paired Bluetooth units and pair from start again. (Please note that you need to remove the device completely, not only disconnect)

Press a clip through the small hole on the back of the remote and the front will pop up. Then you can change the battery.

Have you moved the speaker? Try to place it close to the router. As wifi networks can be affected by other networks, your network performance may change if for example your neighbours have new routers or other devices which affect your routers performance.

The performance of your Audio Pro connected speakers/units are dependant on the performance of your wifi network. By its nature, wireless LAN may experience interference depending on environmental conditions. Depending on the wireless router used, some network operations may perform differently.

To check the wifi strength, click thesettings icon on speaker in My Speakers view, then on WiFI strength in the menu. If the wifi strength isbelow 15-20%, place the speaker closer to your router.

To adjust the Sleep Timer, click the settings icon on speaker in My Speakers view. Then click ”Sleep Timer” to adjust time until your speaker will stop playing.

1. In the app, in My Speakers list view, push the speaker icon with a + in the upper right corner.
2. Follow instructions in app.

Always perform setup with speaker close to your router! You can later place it where you want, and check its wifi connection strength to the router in the app.

In My Speakers view, each speaker/device has a circle with LR letters inside.

Push to toggle between:
L= Left
R=Right
LR= Stereo (Left+Right)

To adjust bass, click the settings icon on speaker in My Speakers view. Then click ”Bass & Treble” to adjust.

You can not adjust bass and treble on slave units in a group. Ungroup speakers to adjust bass and treble individually. Bass and treble settings are disabled on Link 1 multiroom player, adjust on the device Link 1 is connected to.

There are different ways to store presets in the app, depending on which music service you use. The general way is to locate small speaker icon in the services.

Example, to make a TuneIn radio station a preset:
1. On Source view, select TuneIn.
2. Select any list of radio stations, in list view you see small speaker icon on the right next to each radio station. Click speaker icon.
3. Preset view is shown, select which preset number to save the station to. Done.

 You can also access your stored presets in the Audio pro Control app: Go to settings of the speaker, click the settings icon on the speaker in My Speakers list view. Press Speaker Preset in the menu.

On C5/C10 speakers there are 4 preset buttons, 1 to 4. After saving content to a preset, you don’t need a phone/tablet to start playing music or radio. Just push the preset button.

 How to store a radio station or playlist to a preset button:
1. Play any internet radio station, or Spotify/Tidal/Deezer playlist on the speaker.
2. Push a preset button (1-4), and hold it until your hear a sound prompt.
3. Done. The content is stored to the selected button. 

You can access your stored presets in the Audio Pro Control app: Go to settings of the speaker, click the settings icon on the speaker in My Speakers list view. Press Speaker Preset in the menu.

To group:
– In My Speakers view, push on the speaker/device box until it is movable.
– Drag and drop onto the speaker you want to group it with.
– The speaker onto which you drop a unit will become master speaker, the others slaves.

You can have up to 5 speakers in a group.

 To ungroup:
– Push on a speaker/device which is a slave unit in a group.
– Drag it below the dotted line in the list of speaker/devices.
– Done. The speaker is now a single master unit.

There are a number of music services using AirPlay to play audio.

For example Apple Music:
1. Apple Music, start playing music.
2. Pull up list over available AirPlay devices on your iOS unit (usually from bottom) choose your Audio Pro speaker in the list.

The performance of your Audio Pro connected speakers are dependant on the performance of your wifi network. By its nature, wireless LAN may experience interference depending on environmental conditions. Depending on the wireless router used, some network operations may perform differently.

– A good router is strongly recommended. Music is more demanding than data.
– The distance between router and speakers affect the wifi performance.
– Obstacles like walls/floors affect the wifi performance.
– Other wireless devices can affect the wifi performance.

You can have up to 32 speakers/devices in a single network.
Note that performance may be affected the more speakers you add.

Our recommendation is that you have maximum 5 speakers in a group.

Yes you can!

The speakers C5 and C10 have 3.5mm and RCA sound inputs to connect other audio gear. A turntable/CD-player can be connected to a C5/C10 speaker and then played wirelessly to other speakers in your system.

Example, connecting a turntable:
1. Connect turntable (with RIAA amplifier) by cable to RCA input on C5/C10 speaker.
2. In Audio Pro Control App on Source page, select LINE as source.
3. Start playing your music on your turntable.

To play to more speakers wirelessly:
1.The speaker to which you have connected the turntable must be the Master speaker in the group.
2. Drag and drop other speakers onto this speaker to make a group. Sound will play to all speakers in the group.

Audio Pro connected products supports MP3, WMA, AAC, FLAC and Apple Lossless.

Always perform setup with speaker close to your router! You can later place the speaker where you want it, and check its wifi connection strength to the router in the app.

1. Download Audio Pro Control app from App Store or Google Play.
2. Connect the speaker to a power outlet. Turn the speaker to ON.
3. Follow the instructions in app.

The Audio Pro connected wifi system only uses the 2.4GHz band. Most routers have both 2.4GHz and 5.8GHz bands. Your phone/tablet must be connected to the network using the 2.4GHz band to perform the setup for a speaker. You can only connect the spekaer to thesame wifi network to which your phone/tablet is connected to.

The 2.4GHZ band has a longer range than the 5.8GHz band. This is why our speakers only use the 2.4GHz band.

1. In the app, in My Speakers list view, push the speaker icon with a + in upper right corner.
2. Follow instructions in app.

 Always perform setup with speaker close to your router! You can later place it where you want, and check its wifi connection strength to the router in the app.

You need to have a Spotify Premium account to use Spotify Connect.
1. Open Spotify, start playing content.
2. Choose your Audio Pro speaker in Spotify among Available devices (found at bottom of played 3. content in Spotify.
Go to Audio Pro Control app to manage music and speakers.

About Spotify Connect »

To play Spotify Free with Audio Pro connected audio units, use Bluetooth and restream audio to play to more speakers in a group

1. On Source view page, select My Music.

2 A. To play content stored on phone/tablet, click the device icon and choose your music to play.
2 B. To play content stored on computer/NAS in your home network you must first share the folders (where you have your music files) in the network.

See your computer Mac/PC for your settings.
For NAS’s (Network Attached Storage unit), sharing content is usually done automatically.

A. Your speaker might be out of range from your router.

Try this:
– First, place the speaker as close as possible to your router.
– Then turn speaker off, pull out the power cable and wait for 30 seconds.
– Reconnect the speaker to power, and wait until it connects to your network again. A sound is heard when the speakers is connected again to your network.

Go to the app and see if the speaker appears in My Speakers view. If not, close app and restart.

 

B. Your router might need to be restarted.

– Please see your router manual for instructions.

After having restarted your router, please go to the Audio Pro app and see if the speaker appears in My Speakers view. If not, close app and restart.

To perform a factory reset, click the settings icon on speaker in My Speakers view.
Then click Info -» Restore to factory settings. Your speaker will now reset.
You will need to perform a new wifi set-up to install the speaker in your home network again.

Check the wifi strength, click the settings icon on speaker in My Speakers view, then on WiFI strength i menu.

Also check the sound by connecting your phone/tablet to the 3.5mm input by cable (connect to phone or other sound source). Change source on the speaker to AUX to test to playing via 3.5mm input.

Also try this:
1. Close and re-open app.
2. Disconnect speaker from power, with 30 seconds. Then reconnect to power and let the speaker connect to your network. A sound is heard when the speaker is connected again to your wifi network.

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